Vision
Our vision is to be a leader in the provision of aged care
services in Australia.
Mission
We are committed to the pursuit of excellence in the provision
of care and accommodation to the aged in our community.
Philosophy
We believe our clients are entitled to the highest standards of
care, a comfortable, secure and home-like environment and an
optimal quality of life.
We believe each resident is a unique individual deserving of
respect, dignity, privacy and the opportunity to participate in
decision-making.
Our philosophy is based on a concept of continuous improvement
in the quality of all processes, products and services, the role of
the customer and the involvement of employees at all levels in the
pursuit of such improvement.
Values
The key to our success is our people. We believe that everyone
needs a sense of purpose, deserves dignity, and should derive
pride and satisfaction in what they do. We demonstrate our beliefs
in the way we treat each other and by the example we set for one
another. Our primary values are:
- Integrity: we are open, honest and
ethical.
- Professionalism: we are professional in our
practice and comply with professional standards.
- Equity: all people are treated equally.
- Respect: all people are respected as
individuals.
- Justice: all people are treated fairly.
- Empathy: we empathise with our residents,
families and staff.
- Commitment: twe are committed to the
organisation, the residents and families and to the staff.
- Loyalty: staff are required to be loyal to the
organisation and to their colleagues.
- Hospitality: we welcome all those people who
live in and visit our facilities.